Privacy Policy

At Wiki Special, your privacy and trust are our top priorities. This Privacy Policy explains how we collect, use, store, and protect your personal information when you browse our website, place an order, contact us, or interact with any of our services. We are committed to handling your data responsibly, ethically, and in accordance with applicable privacy laws.

By accessing or using our website or making a purchase, you agree to the terms outlined in this Privacy Policy. If you do not agree, please discontinue the use of our services.

1. Information We Collect

To provide a personalized and secure shopping experience, we collect several types of data depending on your interaction with our platform.

Personal Information

When you register an account, place an order, or reach out to us, we may collect personal details such as:

Full name
Email address
Contact number
Billing and shipping addresses
Payment method (e.g., card details, mobile wallet info)

Technical Data

When you use our website, we may automatically collect non-personal technical data including:

IP address
Device type and operating system
Browser type and version
Location (city or country)
Pages you visit, time spent, and clicks

Communication Data

If you contact us via email at wikispecial12@gmail.com or through chat, we retain the content of those communications, which may include:

Support requests
Product questions
Feedback or complaints

This data helps us respond better and improve your overall experience.

2. How We Use Your Information

We use your information only where it is necessary, fair, and lawful to do so. Our main purposes for collecting and processing your data include:

Order Processing: To confirm, ship, and manage your purchases.
Customer Support: To provide assistance or respond to any queries you send us.
Account Management: To create and maintain your account securely.
Marketing: To send you promotional offers, product recommendations, or newsletter content—only if you opt-in.
Website Improvement: To analyze behavior and preferences so we can make our site more user-friendly and relevant.
Security & Fraud Prevention: To prevent unauthorized transactions or suspicious activity.

We do not use your data for any unlawful purpose, nor do we share it without reason.

3. Sharing Your Data

We do not sell, rent, or trade your personal information. However, in order to run our store smoothly and serve you better, your data may be shared with:

Logistics & Courier Services: To deliver your items to your doorstep.
Payment Processors: To securely handle your online transactions.
IT and Hosting Providers: For website functionality, data storage, and security monitoring.
Government or Legal Authorities: If required by law, such as in response to a subpoena or fraud investigation.

Every third party we work with is contractually bound to maintain the confidentiality and security of your data.

4. Data Protection & Security

We understand how important security is when shopping online. That’s why we’ve implemented a range of safeguards to protect your personal data, including:

Encrypted data transmission (HTTPS)
Secure payment processing
Password-protected systems
Regular system monitoring and updates

While we do everything in our control to protect your data, no online transmission can be guaranteed as 100% secure. We advise customers to take precautions, such as choosing strong passwords and logging out after each session.

5. Cookies & Tracking Technologies

Cookies are small files stored on your device to improve functionality and personalize your browsing experience. We use cookies for:

Remembering items in your cart
Saving your login session
Tracking analytics (such as popular pages or click patterns)
Showing relevant promotions or offers

You can choose to disable cookies in your browser settings. However, doing so may affect some site functionality.

6. Your Rights as a Customer

We respect your rights and give you control over your data. Subject to your local laws, you may have the right to:

Access a copy of the personal data we hold about you
Update or Correct inaccurate or incomplete data
Delete your information when it is no longer needed
Restrict or Object to certain types of data usage (e.g., marketing emails)
Withdraw Consent at any time where data use is based on your agreement

To make such a request, please email us at wikispecial12@gmail.com with your name, order ID (if applicable), and a description of your request. We will respond promptly.

7. Data Retention

We retain personal information only for as long as necessary to:

Complete your purchases
Resolve any disputes or inquiries
Comply with legal and accounting obligations

Once the retention period ends, your data is either securely deleted or anonymized so it can no longer be linked back to you.

8. Children’s Privacy

Wiki Special does not knowingly collect or solicit information from children under the age of 13. If we learn that we have accidentally collected personal data from a minor, we will immediately delete it. If you believe this has occurred, please contact us so we can take appropriate action.

9. Third-Party Links

Our website may contain links to other websites or applications for your convenience (e.g., social media pages or partner brand sites). Please note that these third-party websites operate independently of Wik Special and are governed by their own privacy policies. We encourage you to read those policies before sharing any personal information.

10. Changes to This Policy

We may revise this Privacy Policy from time to time to reflect changes in:

Laws and regulations
Our business operations
Website technology or service enhancements

When we update the policy, the revised version will be posted on this page with a new "Last Updated" date. For major changes, we may also notify you via email or a website banner.

Need Help or Have Questions?

We’re here to support you. If you have any questions about how your data is handled—or if you want to exercise your privacy rights—please get in touch:

📧 Email: wikispecial12@gmail.com

We are committed to protecting your privacy every step of the way.